Our Terms & Conditions at q98
When you open an account with us, you're entering into a straightforward agreement. We've written these terms to be clear about how your account works, how withdrawals process...
What These Terms Cover
Our terms govern your account creation, gameplay, deposits through JazzCash, Easypaisa, SadaPay and Raast, and withdrawal requests. They outline your rights when funds are in your account, how we handle disputes, and the rules you agree to when playing. These terms apply to all account holders in supported regions of Pakistan. If any section conflicts with local law, the local requirement takes
priority. We update these terms when needed — we'll notify you of material changes and you can review them anytime from your account settings.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
Why Our Terms Matter to You
Player-First Wording
We write our terms so a Pakistan player can understand them without legal training. Jargon is explained, timelines are specific, and every rule has a clear reason tied to your account safety.
Withdrawal Transparency
Our terms detail exactly how long withdrawals take through JazzCash, Easypaisa, SadaPay and Raast, what verification means, and when funds reach your wallet. No hidden waiting periods or surprise delays.
Account Security Commitment
Terms spell out how we protect your login, how two-factor verification works, and what happens if your account is compromised. We define our security obligations clearly so you know what to expect.
Dispute Handling Process
If you and q98 disagree about a transaction or account issue, our terms lay out the exact steps we follow to investigate and resolve it. Timeline, evidence review, and final decision process are all written down.
Local Law Alignment
These terms respect Pakistan's legal framework. Where local regulations differ from our default terms, local law applies. We've flagged these points so you know where local rules take priority.
Update Communication
When we change these terms, you'll see a notice in your account before changes take effect. Material changes get 30 days' notice so you can review and decide if the new terms work for you.
How Terms Align Across Our Platform
| Deposit Terms | Our deposit terms tie directly to withdrawal terms — same verification steps, same payment rails (JazzCash, Easypaisa, SadaPay, Raast), same timelines for fund arrival. |
|---|---|
| Account Creation Rules | Account terms match our privacy policy so your data handling is clear from signup. No contradiction between how we describe data use in terms vs privacy documents. |
| Game-Play Standards | Gameplay rules in terms mirror the rules posted in each game lobby. If a game has a max bet or payout cap, both the terms and the game page state it identically. |
| Closure & Limits | Account closure procedures in terms align with how we actually process closures in the account page. Waiting periods, fund return timelines, and data deletion timelines match across both documents. |
| Dispute Resolution | Our dispute process in terms matches the actual support workflow — same channels, same response times, same escalation path as outlined in our support pages. |
| Payment Verification | Verification procedures mentioned in terms match the verification steps you actually see when withdrawing via JazzCash, Easypaisa, SadaPay or Raast — no surprises during the process. |
| Marketing & Promotions | Any mention of current offers in terms links to our active promo page so you always see current running deals. Terms don't reference expired promotions or outdated offers. |
Key Principles Behind Our Terms
Your Funds Are Ring-Fenced
Terms guarantee that deposits you make stay in your account until you withdraw them. We don't co-mingle player funds with company funds. Your account balance is yours to control.
Withdrawal is Always Yours to Initiate
You decide when to withdraw. Terms prevent us from holding funds indefinitely or forcing playthrough. Any withdrawal request is processed according to the timelines in our terms, with no exceptions.
Verification Has Clear Rules
If we ask for identity or address verification before withdrawal, terms spell out exactly what documents we need, why, and how long verification takes. No vague requests, no endless loops.
Multi-Currency Clarity
Terms state that all accounts are in Pakistani Rupees. Exchange rates (if any) are shown before you confirm a transaction. No hidden conversion fees or surprise currency charges.
Account Data Stays Confidential
Our terms affirm that your account info, transaction history, and personal data are never shared with third parties without your consent. We detail exactly what data we keep and how long we retain it.
No Account Surprise Closures
If we ever need to close your account, terms require we give you notice and a chance to withdraw funds. We can't lock you out without reason or prevent legitimate withdrawals as a term change.