Our Legal Posture on Your Account
q98 operates with transparent terms that protect your deposits, withdrawals and account data. We outline how your funds are held, how disputes are resolved, and what rights you...
Terms That Shape Your Experience
Your account on q98 is subject to our terms of service, which govern how deposits flow through JazzCash, Easypaisa, SadaPay and Raast, how withdrawals are processed, and what happens if a dispute arises. We keep account balances separate from operating funds. All deposits are recorded in your transaction log within seconds. Withdrawals are verified through your registered payment method and cleared according
to each service's standard timeline. We do not hold funds for promotional purposes, and your account balance remains your property at all times. Where local law permits, we operate in supported regions of Pakistan with clear disclosure of terms before you fund your account.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
What Backs Our Legal Commitments
Transparent Terms
Every term is written in plain English and available before you create an account. No hidden clauses or retroactive changes to dispute resolution or withdrawal procedures.
Verified Payments
JazzCash, Easypaisa, SadaPay and Raast transactions are logged with timestamps and merchant codes. You can cross-reference your q98 receipt with your payment provider.
Segregated Funds
Deposits are held in separate accounts from operational revenue. Independent audits confirm this separation quarterly.
Dispute Mediation
If a withdrawal fails or a deposit doesn't appear, our compliance team investigates within 48 hours and provides a written decision with next steps.
Privacy by Default
Your account data is encrypted end-to-end. We do not sell or share your payment information with third parties outside our payment processor.
Regulatory Alignment
Our terms reflect current Pakistani financial guidance and payment-service regulations for supported regions where we operate.
How Our Legal Pages Align
| Account Terms | Identical across all q98 pages — one terms document, not fragmented between mobile, desktop or regional versions. |
|---|---|
| Payment Clauses | Deposit and withdrawal rules are the same whether you fund via JazzCash, Easypaisa, SadaPay or Raast on any device or lobby view. |
| Dispute Process | All account holders follow the same complaint and resolution pathway, filed through email or account settings with identical SLAs. |
| Data Retention | We retain transaction logs, account history and dispute records for the same period across all regions we support. |
| Term Updates | Changes to our legal framework are announced 30 days in advance via email and login banner, applying uniformly to all accounts. |
| Withdrawal Rights | Your right to request a full withdrawal of available balance is identical whether you opened your account last week or two years ago. |
| Liability Caps | Our indemnification and liability limits are stated in the same document for all account holders and disputes, with no exceptions. |
What Defines Our Policy Presence
One Terms Document
No separate rules for slots, live tables or sportsbook. One account, one set of terms, consistent enforcement across all sections.
Real-Time Logs
Every deposit, withdrawal and dispute is timestamped and visible in your account. No hidden or delayed transaction records.
Pakistan-Focused Language
Terms are written in clear Pakistani English with examples using JazzCash, Easypaisa, SadaPay and Raast, not generic international wording.
Dispute Window
You have 90 days to report a missing deposit or failed withdrawal. We investigate within 48 hours and respond in writing.
Account Closure
Close your account anytime by email or settings. Any remaining balance is withdrawn to your registered payment method within 5 business days.
No Term Surprise
Terms do not change mid-session or without notice. Updates are announced 30 days ahead and archived versions remain accessible for reference.